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What We Keep and Why

You hand us a phone number and a wallet name the day you register, so this page is built around exactly that: what we store, how long it stays, and how you get it corrected or removed.

What we storeWhy we store itHow to change itCookie choices
kash777 What We Keep and Why
ASK A PERSON

Reaching kash777 About Your Data

Three ways to reach someone who can actually change a record. In-app chat sits inside your account wallet, so the agent pulls up your last bKash or Nagad transfer without you retyping the reference. Email suits anything you want kept on file — a deletion request, a name correction, a cookie you turned down. WhatsApp covers a quick check when mobile data is patchy. Whichever you use, we confirm who you are first with a one-time code to your registered number, and no one will ever ask for your wallet PIN.

In-app chat Open chat from inside your account wallet and the agent can already see the transfer you are asking about. The direct path for a bKash, Nagad or Rocket reference that needs checking.
Email Use email for anything you want in writing — a deletion request, a name correction, a cookie question. Send it from the address on file so we can match it to your account.
WhatsApp Handy when mobile data is patchy and the app will not load. Keep it to account access and wallet queries; anything that needs documents belongs in email instead.
HOW WE HANDLE IT

Cookies, Sign-In Checks and Retention

Security and storage are the two things people ask us about most, so here is the working version. A one-time code goes to your registered number whenever a new device signs in — that single step is what keeps someone holding only your mobile number out of the wallet. Purge timing on transfer records follows local rules rather than a marketing promise. Ask for a copy of what we hold, a correction, or a deletion, and the request moves after an identity check.

Sign-in checks

Every account carries a one-time code to the registered number whenever a new device signs in. That step is what keeps someone holding only your mobile number out of the wallet.

Cookies we set

Session cookies drop when you close the browser. Preference cookies hold your language and last longer. Analytics cookies are optional, and turning them down costs you no access to the lobby.

Retention windows

Transfer and payment records stay for the period local rules set, then get deleted. Gameplay history is trimmed sooner unless it is tied to an open query or a dispute you raised.

Change requests

Ask for a copy of what we hold, a correction to a misspelled name, or deletion of what can be deleted. One-time code first, then an agent confirms in writing once it is done.

Data Questions From Bangladesh

Six questions cover most of what people actually send us, and the answers stay short on purpose. If yours is not here — a specific transfer, a name spelled wrong on your profile, a cookie you want gone — send it through chat. Tell us which wallet you used and roughly when, and we can trace it from there.

Your mobile number, the name you type at sign-up, the payout wallet you nominate and the device details from each sign-in. Gameplay records — tables opened, session length, round history — sit against the same account.

Yes. Write from the email on file, or open a chat inside your wallet, and say what should go. We confirm identity with a one-time code, then delete whatever local record-keeping rules allow.

No. bKash, Nagad, Rocket and Upay receive the amount and the wallet reference for a transfer, nothing else. Studios get the session data needed to run a round.

You stay signed in for the session and your language is still remembered. Analytics cookies simply stay off, so we count fewer visits in aggregate — nothing changes about your access.

Support, before you request the next withdrawal. An agent verifies you with a code, then corrects the wallet on file. A transfer already sent cannot be pulled back, so check it early.

It can. Access depends on your local law and eligible regions, and the records we must keep follow the rules where you play. Worth knowing before you sign in.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.